Refund Policy

14-day money-back guarantee. If your book isn’t what you hoped for, or something is wrong with it, email us within 14 days of buying it and we’ll refund you in full. You don’t need to give a reason or return anything.

How to ask for a refund

• Email support@pencilotter.com from the address you used at checkout, or tell us that address and your Paddle receipt number.
• You can also reply to the receipt Paddle emailed you, or use the link in that receipt.

What happens next

Payments are processed by Paddle.com, our Merchant of Record, so the refund is issued by Paddle to your original payment method, usually within 5–10 business days depending on your bank. When the refund goes through, the book’s download links stop working.

Problems with a file

If a page doesn’t print well or a download fails, tell us first: we can usually fix it or send a new file straight away, and you can still have a refund if you prefer.

Your legal rights

This guarantee is on top of any rights you have under consumer law where you live.

Before disputing a charge

Please contact us first: a refund is quicker than a card dispute, and we answer every email.